Airport Disability & Accessibility Assistance — Complete Guide

Your Right to Airport Assistance

Every passenger with a disability or reduced mobility has the right to free assistance at all EU and UK airports. This guide covers how to request it, what to expect, and tips for a smooth experience.

What Assistance Is Available

• Wheelchair assistance from check-in to aircraft
• Help through security (including FastTrack where available)
• Escort through the terminal and to your gate
• Help boarding the aircraft (aisle wheelchair, ambulift)
• Assistance with luggage
• Visual and hearing support (information in accessible formats)

How to Request Assistance

Book in Advance

Notify your airline or travel agent at least 48 hours before departure. You can usually request assistance:

• During the booking process
• By calling the airline's accessibility team
• Through the airline's website or app

At the Airport

Most airports have designated meeting points for passengers who need assistance. These are typically:

• At the terminal entrance (look for accessibility signs)
• At the check-in area
• At information desks

Airport-Specific Information

London Heathrow

• OCS provides assistance across all terminals
• Dedicated Assistance team reachable via Heathrow's website
• Sunflower lanyards available for hidden disabilities

Manchester

• Assistance available via the airport's PRM team
• Changing Places facilities in all terminals
• Quiet rooms available for passengers with autism

Dublin

• Dublin Airport Assistance (DAA) provides PRM services
• Advance booking recommended via airport website
• Sensory rooms available in both terminals

Security and FastTrack

Passengers with disabilities often qualify for priority security access. At many airports, this includes:

• Use of the FastTrack lane (sometimes complimentary)
• Additional screening assistance (private screening rooms available on request)
• No need to remove mobility aids unless flagged by the scanner

Tips for a Smoother Experience

• Request assistance early: 48 hours minimum, 72 hours recommended
• Carry a letter from your doctor if travelling with medical equipment
• Medication: Keep all medication in your carry-on with prescriptions accessible
• Arrive with extra time: Allow an additional 30-60 minutes beyond standard recommendations
• Know your rights: EC 1107/2006 (EU) and the Equality Act 2010 (UK) protect your right to assistance