Airport Meet & Greet Services Explained
Personal assistance from arrival to gate — what meet & greet is, how it works, who benefits most, and what different service tiers include.
What Is Airport Meet & Greet?
Meet & greet is a premium airport service where a personal assistant meets you at the airport and guides you through every step of the airport process — from arrival at the terminal to boarding your flight, or from landing to your ground transport.
Unlike FastTrack security (where you walk through a priority lane on your own), meet & greet provides hands-on, one-to-one assistance throughout your entire airport journey. Your assistant handles the logistics so you can focus on your trip.
How Meet & Greet Works — Step by Step
Departure
- Book in advance — Reserve your meet & greet service through our partner providers (typically 48–72 hours before your flight).
- Arrival at the airport — Your personal assistant meets you at a designated meeting point (terminal entrance, drop-off area, or car park). They'll usually hold a name board.
- Check-in assistance — Your assistant helps with airline check-in, baggage drop, and boarding pass collection.
- Security & immigration — You're guided through security screening (often via a priority lane) and, where applicable, through passport control.
- Escort to gate/lounge — Your assistant walks you to your departure gate or to the airport lounge if included in your package.
Arrival
- Disembarkation — Your assistant meets you at the aircraft door (VIP) or at the gate area.
- Immigration — Guided through passport control, often via fast-track or diplomatic lanes.
- Baggage collection — Your assistant waits with you or collects your bags.
- Ground transport — Escorted to your taxi, car service, or hotel shuttle.
Who Benefits from Meet & Greet?
- Elderly travellers — Physical assistance with luggage, walking, and navigating the terminal. Peace of mind for families.
- Families with young children — Extra hands to manage bags, buggies, and kids in a busy airport. Priority lane access reduces stress.
- Business travellers — Maximise productive time by removing all airport navigation overhead. Arrive at the gate with zero friction.
- Passengers with disabilities or reduced mobility (PRM) — Wheelchair assistance, accessible routes, and dedicated support throughout. Many airports offer free PRM services, but meet & greet provides a more personal, flexible experience.
- Unaccompanied minors — Dedicated supervision for children travelling alone, from check-in to handoff at the destination.
- First-time international travellers — Guidance through unfamiliar immigration and customs processes, especially valuable at large hub airports.
- Anxious flyers — A calm, supportive presence throughout the airport process reduces pre-flight stress.
- VIP / celebrity travellers — Discretion, privacy, and expedited processing through exclusive channels.
Service Tiers — Basic to VIP
Basic / Standard Meet & Greet
- Meet at terminal entrance or check-in area
- Assistance through security and immigration
- Escort to gate
- Typical price: $50–$100 per person
Premium Meet & Greet
- Everything in Basic, plus:
- Fast-track security and immigration lanes
- Lounge access included
- Buggy/cart transport within the terminal
- Typical price: $100–$200 per person
VIP / VVIP Meet & Greet
- Everything in Premium, plus:
- Private terminal or VIP lounge access
- Tarmac transfer (driven directly to/from the aircraft)
- Separate immigration and customs processing
- Luxury vehicle transfer
- Typical price: $200–$500+ per person
Prices vary significantly by airport, provider, and region. Asian and Middle Eastern airports often offer the most comprehensive VIP services. Check your airport page for available meet & greet options.
What to Expect at the Airport
- Advance confirmation — Your provider sends a confirmation email with your assistant's name, phone number, and meeting point.
- Meet point — Usually at the terminal entrance, information desk, or a dedicated meet & greet counter. Look for your name board.
- Communication — Your assistant will call or message you on arrival. Keep your phone accessible.
- Flight monitoring — Most providers track your flight and adjust timing for delays. You don't need to notify them of schedule changes.
- Duration — The service covers your entire airport journey, from meeting point to gate (or arrival to transport).
- Tipping — Not required but appreciated. $10–$20 is typical for standard service; more for VIP.
How to Book Meet & Greet
Meet & greet services are available at many airports through our partner providers. To check availability and pricing:
- Visit your airport page
- Look for "Meet & Greet" in the available services
- Compare providers and prices
- Book at least 48–72 hours before your flight (some providers charge a late booking surcharge)
You can also combine meet & greet with a FastTrack security pass for the fastest possible airport experience.
Major providers: FastTrack.aero, Marhaba, airssist, JodFat, JNAH, and airport-specific concierge services.
Frequently asked questions
Everything you need to know about FastTrack airport services — security, immigration, lounges & meet & greet
FastTrack gives you access to a dedicated priority security lane — you walk through on your own. It costs from ~$6 and takes 60 seconds to book. Meet & greet is a full-service experience with a personal assistant who accompanies you through the entire airport. It's more comprehensive and more expensive ($50–$500+). Learn more about FastTrack.
Browse Airports with FastTrack
Compare fast track security, immigration, lounge access, and more at airports worldwide. Browse our full directory or jump straight to a popular airport below.